How Auto-dialers can Help Accelerate Performance and Retain Clients?
23 August 2018
is central to retaining clients. In
our modern age where everything from ticketing systems to call
centres are digitized, client expectations have risen through the
The parameters of judging positive call centre action have changed. The success of a sales campaign is measured not just by end results but by daily and collective productivity. In fact, it’s widely believed that streamlined regular productive efforts result in the desired sales outcome.
In call centres, performance depends not just on the workforce but also on the infrastructural structure.
Experts are of the opinion that predictive dialer technology helps accelerate individual and team productivity at call centres.
Clients outsourcing projects through call centres and sales organizations regularly scale involved personnel’s performance. It’s a primary factor in strengthening client relationships and renewing projects. But if you still follow the old-fashioned manual dialling process, you might be losing clients.
Manual Dialing wastes time Call centres and sales organizations have been around for a long time.
Back in the 1970s, call centre employees would get a list of numbers they’d call manually or through ACD and pitch products. Recently, certain technological developments changed the landscape forever.
Now there are smart dialer systems, not of one type but many. It’s fairly easy to set up a call centre with really simple infrastructural setup through cloud solutions.
Earlier, with manual dialling, call centres and sales organisations faced a drawback: they couldn’t speed up the dialling system thus entertained fewer calls a day.
Employees spend a lot of time manually dialling the numbers and more often than not, some of the numbers end up as dead-ends with voice mail responses and no answers. After minutes of frustration and waiting, the call is connected and the employee is ready to speak with the customers.