Manage Voice, SMS, Chat and Messaging (such as FB Messenger, Viber, WhatsApp or other platforms) in our simple and intuitive interface. Deliver best in class customer experience with minimal configuration.
Outbound calling always requires a tailored approach and BlueCloud allows you to customize this for each campaign. You can also make real time changes to campaigns to determine the most effective approach.
Simply plug a headset into a computer connected to the internet. Works perfectly both for large Call Centres and for distributed or home-based teams.
WebRTC makes it possible to make calls directly from your browser with no plug-ins or configuration at your end. Totally hassle free and available immediately.
BlueCloud is built specifically as a self-service solution. With access to our online videos and articles and a simple video training you will have your team operational the same day. In most cases, you can even keep all your existing phone numbers.
BlueCloud runs on AWS and other leading cloud platforms. Our global infrastructure can be fully customized, allowing you to store your data in any specified location. It also allows us to set up our solution in such a way that you experience crystal clear and latency free calls to any location.
Our system has been designed for you to manage sensitive data responsibly and to remain compliant to various standards of privacy, such as GDPR requirements in Europe or PCI DSS requirements for handling payment information.
As a cloud platform, BlueCloud can easily be integrated with existing platforms you already use, such as Salesforce, Microsoft Dynamics, Zendesk or HubSpot.
We know the value of good reporting and will bring a new level of transparency to your organization. Reports are also available in real time. With this level of control over your operations you can make even better decisions and can immediately identify and address problem areas. Our administrator interface also allows you to make changes to configurations or add new activities instantly and from any device.
Running on AWS, BlueCloud also enjoys the built-in security offered by this leading cloud platform. We also provide fully encrypted conversations to maintain our clients’ privacy and to help them remain compliant both for business partners, customers and of course local regulators.
Simple access to all recordings to meet training or compliance requirements. We provide easy access to all your recordings and also have a dedicated QA Portal where results can be filtered, recordings reviewed and records be either approved, sent back for completion or disapproved.
Blend inbound and outbound calling seamlessly across your phone based team. Take all the hassle out of your configuration. You decide the rules on who should be involved in what and will get more efficient operations in return.
You get full control of all your calls, also in the event you need to transfer them to other parties. Do cold transfers or warm transfers where you give a brief to the receiving party before transferring the call.
You are a unique organization and we have designed BlueCloud with roles which can easily be configured to match your existing roles. Makes it easier for you to maintain confidentiality and security while empowering all to do their jobs effectively.
Interactive Voice Response systems which make sense. Flexibility is key when configuring a good IVR system. BlueCloud supports most business scenarios as you define your IVR logic.
Whether you would just like your staff to have easy access to documentation or information or whether you need to complete comprehensive questionnaires, BlueCloud’s powerful script solution can be configured for any business process.
Define filters or set rules to determine how to increase the reach of your lists. Increase conversion while remaining compliant with local regulations or requirements.
Let us know what you have in mind and your contact details. We will be in touch shortly.